Terms and Conditions

Welcome to MEd2door. By accessing or using our online platform or physical self-serve kiosks, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Nature of the Service

MEd2door is a technology platform facilitating Home Medication Review (HMR) and script fulfillment. We are not a pharmacy or a medical provider. We provide secure digital infrastructure to connect patients with certified pharmacists and healthcare professionals.

2. Patient Choice and Script Routing

Because script traffic routing is illegal, the patient must always choose where to fulfill their script. MEd2door simply acts as a secure conduit for your eScript tokens; we do not mandate, incentivize, or route your prescriptions to any specific pharmacy without your explicit selection.

3. Account Security and Authentication

To protect your medical data, we utilize mandatory security protocols:

• SMS Multi-Factor Authentication (MFA): You are required to verify your identity via a secure, one-time SMS code. For your security and to protect your medical data, SMS Multi-Factor Authentication cannot be disabled while your account is active.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Kiosk Usage and Privacy

When utilizing MEd2door via our physical iPad kiosks located in partner clinics and shops:

• Zero Local Storage: If you use a MEd2door self-serve kiosk, absolutely zero medical data, eScript tokens, or personal information is stored on the physical device's local drive or cache.
• Session Timeouts: Kiosk sessions are designed to time out quickly to ensure the next patient in line cannot view your data.

5. Data Retention and Account Deletion

Under NSW Pharmacy regulations and AHPRA/TGA guidelines, we are legally required to retain dispensing records and script logs.

• If you have placed an order through MEd2door, your user ID and associated order logs are permanently retained to maintain legally compliant medical records.
• We cannot "hard delete" accounts with active medical profiles or dispensing histories, as this violates compliance. Instead, accounts can be safely suspended.

6. Payments and Billing

Payment processing for HMR bookings or script fulfillment is handled securely via third-party processors (such as Stripe). MEd2door does not store your full credit card information on our servers. By submitting payment, you authorize us (and our third-party processors) to charge the designated amount to your selected payment method.

7. Limitation of Liability

To the maximum extent permitted by Australian law, MEd2door shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, errors in prescription dispensing by the chosen pharmacy, or unauthorized access to your data.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.